Shipping Area: We ship medical supplies from our facility in New York to customers across various states in the U.S. Please note that certain products may have shipping restrictions due to state regulations.
Shipping Time: Orders are typically processed within 1-2 business days and shipped via a reliable carrier. Delivery times may vary based on location and shipping method chosen at checkout. We strive to provide tracking information for every order.
Shipping Conditions: Temperature-sensitive or fragile items will be shipped using special packaging to maintain product integrity during transit.
Shipping Fees: Shipping fees are calculated based on the weight, dimensions, and destination of the order. Any applicable shipping fees will be displayed at checkout.
Damaged Shipment Guidelines:
Inspection: Please inspect your order upon receipt. If any items are damaged or defective, notify us within 48 hours of delivery.
Evidence: To process a claim for a damaged shipment, please provide photographic evidence of the damage and the packaging.
Resolution: We will work with the carrier to investigate the issue. If a replacement or refund is warranted, it will be processed promptly.
Return Policy:
Eligibility: Returns are accepted within 30 days of delivery for unused, unopened items in their original packaging. Certain items, such as sterile or perishable products, are non-returnable due to health and safety regulations.
Return Process: To initiate a return, contact our customer service team. We will provide a return authorization and instructions for returning the product.
Restocking Fee: A restocking fee of up to 15% may apply to eligible returns.
Refunds: Refunds are processed within 5-7 business days after we receive and inspect the returned items. Shipping fees are non-refundable.
Certified Compliance:
As a certified medical supply provider, we adhere to U.S. regulations regarding the sale and distribution of medical supplies. All shipments comply with federal and state guidelines to ensure safety, quality, and customer satisfaction.