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FAQs

What types of medical supplies does STARK MED offer?

STARK MED offers a wide range of medical supplies, including CPAP machines, oxygen concentrators, personal protective equipment, orthotics, podiatry supplies, and more. We strive to provide comprehensive medical solutions for both healthcare professionals and individuals.

Do I need a medical prescription to purchase products from STARK MED?

While some of our products may require a medical prescription, such as those related to sleep apnea diagnosis, not all items have this requirement. Please check the product description or consult with our customer support team for specific information regarding prescription requirements.

How long does delivery take, and is it available throughout the USA?

We offer free delivery across the entire USA. The delivery time generally ranges from 3 to 4 working days, depending on your location. Please note that unforeseen circumstances or external factors may occasionally cause minor delays.

What is STARK MED’s quality assurance process?

At STARK MED, we prioritize quality and ensure that all products undergo a rigorous quality assurance process. Before dispatching any order, our team double-checks the products to ensure they meet our high standards. In the unlikely event that you encounter any issues, we kindly request you to provide evidence to assist us in resolving the matter promptly.

Can I return or exchange a product if I am not satisfied?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, please contact our customer support team within a specified timeframe. We will guide you through the return or exchange process, subject to the terms and conditions outlined in our Return Policy.

How can I contact STARK MED’s customer support?

You can reach our dedicated customer support team through various channels. You can email us at support@starkmed.com or call our toll-free number WhatsApp +1 (646) 933-0080 during business hours. Our team is available to assist you with any queries, concerns, or technical support you may need.

Are the payment transactions on STARK MED’s website secure?

Yes, we prioritize the security of your payment transactions. Our website implements industry-standard encryption protocols and security measures to protect your sensitive information. We use trusted payment gateways to ensure the security and privacy of your financial data.

Does STARK MED offer bulk discounts or wholesale pricing?

Yes, we offer competitive pricing for bulk orders and work closely with healthcare providers, clinics, and other organizations requiring medical supplies in larger quantities. Please contact our sales team for more information on bulk discounts and wholesale pricing.

Can individuals without a medical background purchase products from STARK MED?

Absolutely! While we cater to healthcare professionals, our products are available for purchase by individuals as well. We believe in providing access to quality medical supplies to improve the health and well-being of everyone.

How often are new products added to STARK MED’s inventory?

We continuously strive to expand our product range and keep up with the latest advancements in the medical field. New products are regularly added to our inventory to ensure we meet the diverse needs of our customers. Stay tuned to our website and subscribe to our newsletter for updates on new arrivals.

Does STARK MED offer warranty or guarantees on its products?

Yes, we provide warranties and guarantees on select products. The warranty period may vary depending on the specific item and manufacturer. Please refer to the product description or contact our customer support team for detailed information about the warranty coverage and terms.

Can I track the status of my order?

Absolutely! Once your order is processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package. Simply visit our website and navigate to the Order Tracking page to input your tracking number and get real-time updates.

Does STARK MED offer assistance with insurance claims?

While we do not directly handle insurance claims, we can provide you with the necessary documentation and invoices to assist you in filing your insurance claim. Please consult with your insurance provider for specific details regarding coverage and reimbursement.

Are there any special offers or promotions available at STARK MED?

Yes, we periodically offer special promotions and discounts on selected products. These promotions may include limited-time offers, bundle deals, or discounts during certain seasons or events. Stay connected with us through our website and social media channels to stay informed about our latest offers.

Can I cancel or modify my order after it has been placed?

We understand that circumstances may change, and you may need to cancel or modify your order. Please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that orders already processed or shipped may not be eligible for cancellation or modification.

What payment methods does STARK MED accept?

We accept a variety of payment methods to ensure a convenient and secure shopping experience. These include major credit cards, debit cards, and PayPal. Select the payment option that suits you best during the checkout process.

Does STARK MED provide product education or user guides?

Yes, we strive to provide comprehensive product information and user guides for many of our items. You can find valuable resources such as product manuals, usage instructions, and FAQs on our website. If you have any specific questions or need further assistance, feel free to reach out to our customer support team.

How can I stay updated on the latest news and offerings from STARK MED?

To stay informed about the latest news, product releases, and promotions, we recommend subscribing to our newsletter. You can sign up on our website by providing your email address. Additionally, follow us on social media platforms like Facebook, Instagram, and Twitter for regular updates and engaging content.

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