Frequently Asked Questions
Do I need a prescription to purchase products?
No, most of our products do not require a prescription. However, for certain specialized items, please consult product descriptions or contact our support team for guidance.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways.
What is the expected delivery time for my order?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days, depending on your location. You’ll receive a tracking number once your order is dispatched.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
Where do you ship from, and do you deliver internationally?
We ship from our New York-based warehouse and currently offer shipping across the United States. For international shipping options, please contact our support team.
What is your return policy?
If you are not satisfied with your purchase, you can return it within 30 days of receipt. The product must be unopened, in its original packaging, and in resaleable condition. Contact our support team to initiate the return process.
Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for hospitals, clinics, and other healthcare providers. Please contact our sales team for more details on bulk pricing.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us immediately with your order number and a photo of the item. We will work quickly to resolve the issue.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our support team as soon as possible to make any changes.
How do I contact customer support for further assistance?
You can reach our customer support team via email at [email protected] or by phone at +1 718 717 5421 for any inquiries.
Do you offer language assistance services?
Yes, we provide language assistance in Spanish, Ukrainian, Russian, and English to better support our customers.